Terms & Conditions
Last updated: 28/06/2025
1. Introduction
These Terms & Conditions ("Terms") govern the use of our website and the provision of services by Irrigation Solutions Ltd, a company registered in England and Wales (Company No. 16479307), with its registered office in Stevenage, UK. By booking our services or accessing our site, you agree to be bound by these Terms.
2. Our Services
We offer professional design, installation, maintenance, and repair of automatic irrigation systems for both residential and commercial properties. Services are available in London, Hertfordshire, and surrounding areas near the M25.
3. Booking & Call-Out Policy
- Certain services may include a call-out fee, which covers up to one hour of engineer labour.
- From the second hour, a standard hourly rate will apply.
- The cost of materials or components is not included in service fees and will be billed separately.
- A final invoice will be issued upon service completion. Any deposit payment made will be deducted from the total amount due.
- Requests to reschedule may be subject to additional charges.
- If you cancel a service less than 72 hours before the appointment, any payment or deposit is non-refundable.
4. Engineer Arrival & Communication
- Arrival time may vary by up to 30 minutes due to traffic or operational delays.
- If you wish to receive a call or text when the engineer is en route, please include this in your booking request.
5. Payments
- We accept payments by bank transfer to the official company account.
- Payment must be made upon receipt of the invoice, unless otherwise agreed in writing.
- Late payments may incur interest and administrative fees.
6. Customer Responsibilities
- You are responsible for providing safe and clear access to the site at the scheduled time.
- You must inform us of any underground utilities, irrigation infrastructure, or known hazards prior to any work.
7. Warranty & Liability
- We provide a 12-month warranty on the installation of new irrigation systems, unless otherwise specified.
- This warranty covers installation defects but excludes:
- damage caused by third parties or user interference
- issues related to the water source or supply
- system faults arising from lack of maintenance
- We are not liable for indirect or consequential damages, including damage to landscaping or property, unless due to proven negligence.
8. Website Use
All website content (text, graphics, logos, etc.) is the intellectual property of Irrigation Solutions Ltd and may not be reused or reproduced without written permission.
9. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
10. Contact Details
If you have any questions regarding these Terms or need to make changes to your booking, please contact us at:
info@irrigation-solutions.co.uk
0800 949 4094